Privacy Policy

1. Information we collect

Depending on how you use the website, we may collect:

• Personal information: name, email address, phone number and other details you provide voluntarily.
• Enquiry information: details needed to understand and respond to your request.
• Transaction information: payment status, transaction reference numbers and refund-related information.
• Technical information: IP address, browser type, device information and website usage data, where collected.
• Communication information: information shared when you contact our team by email, phone or WhatsApp.

2. How we use your information

• To respond to enquiries and manage requests.
• To verify and process payments.
• To communicate updates about services you have requested.
• To investigate duplicate payment transactions and process eligible refunds.
• To improve website functionality and the quality of our services.
• To prevent fraud and unauthorised activity.
• To comply with applicable legal and regulatory requirements.

3. Payment information

Payments may be processed through third-party payment gateways. Payment information is handled by the relevant provider in accordance with its security standards and privacy policy.

We do not intend to store complete payment card details or sensitive payment credentials on our servers.

4. Sharing of information

We may share relevant information with payment gateways, service providers, technical support providers, and legal or regulatory authorities where required by law or necessary for legitimate business purposes.

We do not sell personal information to third parties.

5. Cookies

This website may use cookies and similar technologies to maintain functionality, understand usage and improve your experience. You can manage cookies through your browser settings.

6. Data security and retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration or loss.

Information is retained only for as long as reasonably necessary to provide services, maintain business records, resolve disputes and meet applicable legal requirements.

7. Your privacy rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how it is processed. For privacy-related requests, contact saket@atheroarcana.com.

8. Third-party websites

This website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their policies before sharing personal information.

9. Policy updates

We may update this Privacy Policy from time to time. Revised versions will be published on this page with the updated effective date.