Refund Policy

1. Overview

Refunds are permitted only in cases of duplicate payment transactions, subject to verification and applicable law.

2. Duplicate payment refunds

A duplicate payment occurs when a customer successfully pays more than once for the same service or service request, resulting in an unintended additional payment. Customers who believe they have made a duplicate payment should contact us with the relevant transaction details.

3. Other refund requests

Refunds are not provided for reasons other than duplicate payments, except where required by applicable law or mandatory consumer protection requirements.

4. How to request a refund

To request a duplicate-payment refund, please provide:

• Your name.
• Your registered email address or phone number.
• The service request or reference number, if applicable.
• The transaction ID or payment reference for each duplicate payment.
• The date and amount of each payment.
• Payment confirmation or other supporting evidence.

5. Processing time

Once a duplicate payment has been verified and approved, the refund is initiated to the original payment method, wherever supported. The time taken for the amount to appear in your account depends on the payment gateway, bank or card issuer.

6. No physical shipping or delivery

Physical product shipping and courier delivery do not apply. Services are fulfilled according to the relevant service description and the arrangements communicated to the customer.